TELOS VARGE LTD
Address: 202 Hanham Road, Bristol, England BS15 8NU
Phone: +44-7476510591
Email: [email protected]
Website: https://coundgan.com

  1. Our Commitment
    At TELOS VARGE LTD, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy and fair return and refund options.
  2. Right to Cancel (UK Customers)
    If you are a customer based in the UK, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.

To exercise this right, please contact us within 14 days of delivery by emailing [email protected].

  1. Return Conditions
    To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.

All original tags, packaging, and accessories must be included.

You must notify us and return the item within 14 days of receiving it.

Proof of purchase (e.g. order number or receipt) must be provided.

Items that do not meet these conditions may not be accepted for return or may incur a partial refund.

  1. Items Not Eligible for Return
    The following items cannot be returned, unless faulty:

Items marked as final sale or clearance

Underwear, swimwear, or other intimate items

Customized or made-to-order products

Items returned after the 14-day window

  1. Return Process
    To start a return:

Email us at [email protected] with your order number and reason for return.

Wait for our return confirmation and shipping instructions.

Return the item to the address provided.

Use a trackable shipping service and keep proof of postage.

Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  1. Refunds
    Once we receive and inspect your return, we will notify you via email.

Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the return is due to our error.

If items are returned in a non-saleable condition, a partial refund may be issued.

  1. Damaged, Faulty or Incorrect Items
    If you receive an item that is damaged, faulty, or not what you ordered:

Please contact us within 7 days of delivery at [email protected]

We will cover the return shipping cost and offer a replacement or a full refund.

  1. Late or Missing Refunds
    If you haven’t received your refund:

Check your bank or payment account again.

Contact your payment provider.

If you still haven’t received it after 10 business days, contact us at [email protected]

  1. Contact Us
    For any questions regarding returns and refunds, please get in touch:

TELOS VARGE LTD
Email: [email protected]
Phone: +44-7476510591
Website: https://coundgan.com